Customer Support Channels
A 1–hour Response Guarantee
Our client help team is trained to fairly quickly address all of our Linux shared web hosting users’ questions and help questions. Via our ticketing system, you will be able to supply your issue and a support staff member will, no doubt return to you within maximum an hour. In actual fact, practice has revealed that the ordinary reaction time period is Twenty or so minutes.
A Top–quality Support Service
Our technical support service is provided by a group of capable professionals who definitely are prepared to react to your questions as soon as possible. You’ll be able to make contact with the support crew by opening a technical support ticket from your Hosting Control Panel or by sending us an email message. On business days, you can also contact us on the telephone or take advantage of the live chatting solution.
An Intuitive Help Section
DuoServersHost’s Control Panel features an in depth knowledge base which is built into all areas. In each section, you’ll find a Help button that will load for you a selection of step–by–step guides on how to use a specific feature or perform a specific action. Moreover, we have prepared mini seminar video clips so its possible to get a better idea of the Control Panel’s interface.