Customer Support Channels
A One–Hour Ticket Response Time Guarantee
We provide a 1–hour response time warranty for any trouble ticket or email that you submit to our help desk staff. We will speedily respond to all general enquiries and forward the issue to our sysadmins if any additional assistance is needed. If you take advantage of our Administration Services package, we’ll execute any of the included server administration services at a time that has been discussed with you beforehand.
A Topflight Customer Service
Should you require assistance working with the Hosting Control Panel or with any of the apps that we’ve pre–installed on the dedicated web hosting server on your behalf, do touch base with the customer support team at any time through the ticketing system. Moreover, in case you require assistance managing your dedicated server, you can order the Administration Services package, which includes weekly OS updates, troubleshooting and installation procedures, server monitoring and rebooting services, backup hard disk drive space, etcetera.
A User–Friendly Help Area
Our Hosting Control Panel was installed by default for each Linux dedicated hosting server. Among its functionalities is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the operations that you can perform. Most instructional articles have video versions which demonstrate all the tasks that you can carry out in a highly illustrative way. You can find the educational articles and the video tutorials in the upper right corner of each Hosting Control Panel section.