A 99.9% Server Uptime
We’ve built our shared web hosting system using stable hardware and significantly modified software. Our system administrators have installed a modified version of Security–Enhanced Linux on all our physical machines to ensure utmost security and reliability. We have set up several anti–DDoS mechanisms combined with highly effective firewalls to make sure our internal network is unassailable and safe.
All our Linux shared web hosting packages include a 99.9% server uptime guarantee. And regardless of which datacenter you pick, the guarantee remains the same.
A 99.9% Network Uptime
When you set up your own cloud hosting platform, it is crucial that you also set up your own network infrastructure. This is why we set up a custom internal network in all our data centers. Based on enterprise–grade Juniper routers and switches, our internal network allows for faster–than–the–blink–of–an–eye data transfer rates and is fully redundant.
Because of this, you will take advantage of a 99.9% network uptime in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe as well as in our datacenter in Australia, irrespective of which hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
Even though we have done everything to curtail all potential risks with our cloud hosting packages and while our company offers top–class support, there are situations when the customer is just not happy with what we have to offer. Or he wants to switch to a more powerful hosting service, such as a virtual private server or even a dedicated hosting server.
Because of this, our company offers a 30–day money–back guarantee with each of our cloud hosting plans, no questions asked. If you aren’t completely satisfied, we will give you a reimbursement.
24/7 Technical Support
We have mindfully handpicked each member of our 24x7 support staff to make sure that we can offer you the very best customer support service that you can possibly get. Each one of our tech support engineers has many years of experience dealing with hosting accounts behind his back, therefore they know very well what they are doing. And they are available to you 24/7/365 – you can contact them whenever you want and they’ll respond to you as fast as possible.
Their average support ticket response time is below 20 minutes, whereas with many other hosting distributors you have to wait for days. And we offer you a 1–hour response time guarantee. Regardless of what happens, your inquiries will be answered within an hour.