Though this is not the keyfactor in order to distinguish a reliable shared web hosting supplier from a bad one and a reseller from a real supplier, the option to call and speak with a live person is an indicator that you aren't using the services of a one-person firm and that you will be able to get in touch with somebody any time you're in need of assistance. The phone support for website hosting services may vary from general to professional, so the issues which can be resolved through a phone call differ based on the provider. Generally, these issues are more basic and include billing or first level technical issues since more difficult matters usually require a support ticket where both you and the administrators can track what is going on with a specific issue. However, the option to call your service provider will save you considerable time and efforts for the multitude of tiny problems which may eventually show up when you manage your web hosting account.

Phone Support in Shared Web Hosting

Our shared web hosting packages include telephone support fourteen hrs per day even on public holidays, which means that if you do not have an account yet, you're able to call us and learn more about our solutions or if we meet the system requirements for your web sites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so you are able to contact the number which is nearer to you. If you're a current customer, we can help you promptly with all of the general and billing matters as well as with a number of tech issues in order to save you time and efforts - we are aware of the fact that often it is quicker to consult with a live person to get things done instantly. Certainly, some problems simply cannot be resolved on the phone, so in such a case you're able to take advantage of our ticketing system.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day telephone support, you can be sure that there is always someone to assist you when you have any queries about the semi-dedicated server packages that we offer. Whether you want to find out more about our plans, you have a billing issue or some general problem, you can just give us a call. Although some more complex issues may require a support ticket so as to give some time to our tech support crew to analyze, we are able to help you with a lot of technical questions on the phone as well, saving you time and efforts. Since we have data centers on 3 different continents - in the United states of America, the UK and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we also have a global number where you'll be able to get in touch with us.