One-Hour Response Guarantee in Shared Web Hosting
In case you are using any of our Linux shared web hosting and you’ve got a query or come across some challenge, you can touch base with us 24x7x365 by opening a trouble ticket or by writing an email and we promise that you’ll have a reply in no more than 60 minutes. If the issue can be sorted out, we will do it before we respond, while if there’s something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a response within maximum 30 minutes, which suggests that waiting around for hours on end or even for more than one day to receive help is something unthinkable. Our sixty-minute reply time guarantee applies to any inquiry that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Hosting
Our support staff members are available at all times and they will reply to any ticket that you open through the web hosting Control Panel within less than sixty minutes. The response time is guaranteed regardless of whether you’ve got a generic question about your semi-dedicated server or you run into an obstacle and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week to address any technical, general or billing issue. In case you get in touch with us about anything that is within our capability, we’ll resolve it before we reply to you, which suggests that you won’t have to wait for hours or even days while the problem lingers. In case there is something that you have to do on your end, we’ll give you the required information – what possible solutions to try out, what steps to take, etc.