If you’re a website owner, a problem can always show up and it doesn’t automatically have to be associated with the web hosting service itself. For example, something may go wrong when you update an application or some crucial content might be edited or erased accidentally. Irrespective of what the nature of the problem is, you’ll need to contact the respective customer care staff and request them to recover a backup or to assist you in resolving the problem that you are encountering. How timely they’ll do this will predetermine the amount of time that your sites will be down. For given websites such as community sites or online stores, a lengthened downtime period too often equals losing customers and cash. With that said, it is of primary importance that you use the services of a company that provides not only a good help desk service, but also a quick one.

One-Hour Response Guarantee in Shared Web Hosting

In case you are using any of our Linux shared web hosting and you’ve got a query or come across some challenge, you can touch base with us 24x7x365 by opening a trouble ticket or by writing an email and we promise that you’ll have a reply in no more than 60 minutes. If the issue can be sorted out, we will do it before we respond, while if there’s something that you need to do on your end, we’ll supply you with all the required info – what possible solutions to try out, what settings to check, etc. Typically, you’ll receive a response within maximum 30 minutes, which suggests that waiting around for hours on end or even for more than one day to receive help is something unthinkable. Our sixty-minute reply time guarantee applies to any inquiry that you may have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Hosting

Our support staff members are available at all times and they will reply to any ticket that you open through the web hosting Control Panel within less than sixty minutes. The response time is guaranteed regardless of whether you’ve got a generic question about your semi-dedicated server or you run into an obstacle and for most issues you will not have to wait even that long. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to lend you a hand, as we are available 24 hours a day, 7 days a week to address any technical, general or billing issue. In case you get in touch with us about anything that is within our capability, we’ll resolve it before we reply to you, which suggests that you won’t have to wait for hours or even days while the problem lingers. In case there is something that you have to do on your end, we’ll give you the required information – what possible solutions to try out, what steps to take, etc.