There are several ways to get in touch with the web hosting company whose services you are using, but the one that you will invariably find no matter which company you choose is a trouble ticket system. This is the easiest means of communication for different reasons. If no client care staff member is free at the moment and they are all busy, a telephone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy & paste large bits of information without having to worry about printing errors, and in case a particular problem needs more time to be sorted out or a number of replies have to be exchanged, all the info will be in the same place, so either party can always see the comments left by the other one. The drawback of using tickets to touch base with your hosting provider is that they’re often separate from the web hosting platform, so if you have to provide information or to follow guidelines, you’ll have to use at least two different systems and this number can grow in case you want to manage several domains. Furthermore, many web hosting companies reply to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for a response.

Integrated Ticketing System in Shared Web Hosting

Our Linux shared web hosting feature an integrated trouble ticket system, which is part of our custom-built Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in the same location – invoices, files, emails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with several mouse clicks without ever logging out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will give you more information and which may help you fix any particular problem even before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a legal holiday.

Integrated Ticketing System in Semi-dedicated Hosting

We think that it’s more convenient to manage everything from a single place, so we’ve implemented a support ticket system into the custom-built Hepsia hosting Control Panel, which is available with every semi-dedicated server plan. This will enable you to handle the communication with our help desk support staff along with your semi-dedicated server, which goes to say that you won’t have to remember additional logon credentials for a different interface. You will be able to send a new ticket or to check the status of an old one with less than several mouse clicks whilst you’re browsing the content within your account. Besides, you can search through older tickets using an intelligent search box or take a look at relevant knowledgebase articles, which provide solutions to commonly encountered challenges. The built-in trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there will always be someone to assist you.