Integrated Ticketing System in Shared Web Hosting
Our Linux shared web hosting feature an integrated trouble ticket system, which is part of our custom-built Hepsia Control Panel. In stark contrast with other comparable tools, Hepsia enables you to manage everything connected with the hosting service itself in the same location – invoices, files, emails, trouble tickets, etc., avoiding the need to log in and out of different interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can send a ticket with several mouse clicks without ever logging out of your Control Panel. In the meantime, you can pick a category and our system will present you with a variety of educative articles, which will give you more information and which may help you fix any particular problem even before you actually post a ticket. We guarantee a ticket response time of maximum one hour, even if it is a weekend or a legal holiday.
Integrated Ticketing System in Semi-dedicated Hosting
We think that it’s more convenient to manage everything from a single place, so we’ve implemented a support ticket system into the custom-built Hepsia hosting Control Panel, which is available with every semi-dedicated server plan. This will enable you to handle the communication with our help desk support staff along with your semi-dedicated server, which goes to say that you won’t have to remember additional logon credentials for a different interface. You will be able to send a new ticket or to check the status of an old one with less than several mouse clicks whilst you’re browsing the content within your account. Besides, you can search through older tickets using an intelligent search box or take a look at relevant knowledgebase articles, which provide solutions to commonly encountered challenges. The built-in trouble ticket system is closely monitored 24x7 with the maximum ticket response time being only 1 hour, so there will always be someone to assist you.