The client support that you'll get from your shared web hosting supplier is really important, no matter if you have pre-sales questions and you are not a client yet, or you've got some technical issue with a current account. Timely and clear information about a question or an issue can save you lots of time and efforts, not mentioning that this is generally an indicator that you're ordering from an actual hosting supplier and not from a reseller. When you acquire a hosting account through a company that does not own its servers and it cannot access them immediately, it's quite possible that you'll wait for a couple of days so as to have a response to your question, which means that your web sites may remain offline for quite some time. However, a supplier that offers various ways of communication and has a support staff that is available at any time can assist you right away and help you decrease or fully avoid any kind of downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

We acknowledge the importance of receiving assistance without delay, that's why our shared web hosting services include 24/7 technical support as well as various options for communication. If you do not have an account yet, you can easily call us or use our live chat and talk to a live agent, to learn more about our services or check if our servers meet the system requirements for your websites. Thus, you'll never end up obtaining a service which you can't use effectively. In case you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in the event that the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there today, we respond to all tickets within the hour, so you will not need to wait for a whole day. Our support services are accessible twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You're able to test our support services even before you purchase a semi-dedicated server account from us since we have phone and live chat support for pre-sales, billing and general queries. Our agents can help you find the most suitable package or provide you with details about our servers, in order to verify if the system requirements for your web sites are met. If you're a current client, you will also be able to get in touch with us via e-mail or via our ticketing system, which is accessible from the Hepsia website hosting Control Panel. We guarantee that every time you use these two methods of correspondence, you will get a response within a maximum of one hour and that’s 24/7, which includes weekends and official holidays. In case you've employed the website hosting services of other companies, even large ones, you're able to compare the response time due to the fact that it often takes a whole day for them to handle a support ticket.

24/7 Customer Support in Dedicated Hosting

All of the dedicated server plans that we offer include 24/7 support via numerous methods of communication and with a one-hour max response time guarantee. In case you want to find out more about the packages or you have any kind of general or billing questions, you are able to call one of the local numbers that we have worldwide or you can use our live chat service and consult with a live representative. For entirely technical issues that require the help of a tech support person or an administrator, you can open a support ticket from your billing Control Panel or you can send an email message, because these channels are more appropriate to keep track of a specific problem. The answer time for them rarely exceeds 30 mins, therefore you can forget all about waiting for a full day so as to receive help. The support service is available for any server-related issues, which includes the pre-installed software. In case you need help with third-party apps, you may consider ordering the Managed Services upgrade that we offer for all the packages.